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Power cut in the north of Scotland

A fault on the transmission network in the north of Scotland occurred at around 8.30pm on Wednesday, initially causing approximately 205,000 customers to be without power across the region. Our contingency procedures worked effectively and we were able to restore power to all customers in around three hours. Our immediate priority was to ensure all customers were back on supply as quickly and safely as possible; having achieved that, we will now investigate the cause of the problem. We would like to thank any affected customers for their patience while we worked to restore power.

Response to the reviews of the Christmas storm

Response to Ofgem storm report

 

Compensation claim update
11 Apr 2014

We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.

In an emergency
In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.
Electrical danger

Electrical danger

Our media team
We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 
Connections
We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.
Transmission

Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Scaling the heights to look after our feathered friends

OspreyNest

As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.

Explore these pages to find out more about our plans and the feedback we've had.
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Library

This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

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  • Connections for small projects 

    Work related to the typical domestic home (up to four new domestic electricity connections), small business connections and alterations to the existing incoming supply cable.

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    Small projects
  • Connections for generators 

    Work related to generation connections, from micro-generation installations in your home, to large projects.

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    Generators
  • Connections help 

    Frequently asked questions, submit a question, glossary and contact information.

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