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Keeping the lights on...

We are responsible for around 130,000km of power cables, distributing electricity to 3.5 million homes, offices and businesses in the north of Scotland and central, southern England.

Engaging with Customers

SSEPD Engaging with Customers

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Our staff are ready to help

ESC staff ready to help

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electrical danger

Our media team

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 

SEPD invests £350,000 to upgrade supplies to Isle of Wight

Isle of Wight upgrade

30 Apr 2013

Connections

We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.

Transmission

Scottish Hydro Electric Transmission plc is the licensed Transmission Owner in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Summer consultation

Our summer consultation is online. We invite you to comment on our plans.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks.

We also want you to have your say on our business plans and any significant changes in the energy industry.

Library

This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

11 Dec 2012

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

  • Technical information

    This section provides information for technical or professional enquiries.The descriptions below give you an indication of their content.

    You may also find our regulatory info section helpful for charging & methodology statements, licence conditions and compliance information.

    Our key documents sections contains model agreements and  supply & generation application forms.

    The electrical contractors page has information on our low voltage network for electrical supply characteristics, earthing and fuse removal.

    Our connections specifications page will give you details of our requirements for work associated with our network.

    Long term development statements - a summary of our most recent LTDs is available here and details of how to obtain a full copy.

    The capacity statement section is full of information on work with Active Network Management solutions and the Low Carbon Network Fund can be found here along with our most recent capacity statement.

    If you are looking for guidance on our different application types, then this page will give further details.

    The generator case studies page shows examples of various generating stations dealing with simple and complex connections.

    Cable and overhead line locator

    For single sites and small projects we offer a free service to find the location of cables and overhead lines - call: 01256 337 294

    If you are a large or frequent developer who is looking to obtain more detailed GIS records you can request a login from our mapping services unit. You will need internet access and supply the following details; name, company name, contact no. and email, to mapping.services@sse.com.

  • Licence conditions
    Date
    03 Apr 2012
    Gas and Electricity Markets Authority - Standard conditions of the electricity distribution licence
    Download
    PDF, 725.14 KB - opens in a new window
    PDF

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