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Keeping the lights on...

We are responsible for around 130,000km of power cables, distributing electricity to 3.5 million homes, offices and businesses in the north of Scotland and central, southern England.

Engaging with Customers

SSEPD Engaging with Customers

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Our staff are ready to help

ESC staff ready to help

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electrical danger

Our media team

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 

SEPD invests £350,000 to upgrade supplies to Isle of Wight

Isle of Wight upgrade

30 Apr 2013

Connections

We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.

Transmission

Scottish Hydro Electric Transmission plc is the licensed Transmission Owner in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Summer consultation

Our summer consultation is online. We invite you to comment on our plans.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks.

We also want you to have your say on our business plans and any significant changes in the energy industry.

Library

This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

11 Dec 2012

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

Emergency Icon

Power cuts

If your electricity goes off

 
Power Track App on iPhone 

Laptop iconView live power cuts and report a fault here » 

Smart phone iconDownload our Power Track app » 

Phone iconPhone us on 0800 072 7282 (England) / 0800 300 999 (Scotland)

Getting in touch

 

You can rest assured we are doing everything we can to ensure our customers get exceptional service. That’s why we have teams of trained experts waiting to hear from you if you need to talk to us.

How to contact us » 

Link to customer contacts page. Opens in same window. 

Power cuts

 

Our goal is to keep the lights on 24 hours-a-day, seven days a week. But sometimes events outside our control such as bad weather, can mean power is interrupted. When this happens, our first priority is to restore supplies as quickly as possible.

More information about power cuts » 

Link to power cuts page. Opens in same window. 

Priority services

 

We can offer extra help to customers who register for our priority services.

Find out more about our priority services » 

Link to priority services page. Opens in same window. 

If things go wrong

 

We are committed to offering our customers the best customer service and will always do everything we can to ensure satisfaction. However, if something goes wrong we are keen to hear about it so we can to put it right.

What to do if things go wrong » 

Link to complaints page. Opens in same window. 

Customer Service »