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Cause of power cut identified

Following further investigations over the Easter weekend, we have identified a faulty piece of equipment at Knocknagael grid substation near Inverness, which we now believe to be the cause of last week's power cut. Safety mechanisms activated when the fault occurred, causing the main network circuit breakers to open, protecting the grid system supplying the north and west Highlands. While detailed technical investigations continue, we have taken action to ensure this issue does not recur elsewhere on our network.

Response to the reviews of the Christmas storm

Response to Ofgem storm report

 

Compensation claim update
11 Apr 2014

We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.

In an emergency
In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.
Electrical danger

Electrical danger

Our media team
We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 
Connections
We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.
Transmission

Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Scaling the heights to look after our feathered friends

OspreyNest

As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.

Explore these pages to find out more about our plans and the feedback we've had.
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Library

This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

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Power cuts

If your electricity goes off

 
Power Track App on iPhone 

Laptop iconView live power cuts and report a fault here » 

Smart phone iconDownload our Power Track app » 

Phone iconPhone us on 0800 072 7282 (England) / 0800 300 999 (Scotland)

Getting in touch

 

You can rest assured we are doing everything we can to ensure our customers get exceptional service. That’s why we have teams of trained experts waiting to hear from you if you need to talk to us.

How to contact us » 

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Power cuts

 

Our goal is to keep the lights on 24 hours-a-day, seven days a week. But sometimes events outside our control such as bad weather, can mean power is interrupted. When this happens, our first priority is to restore supplies as quickly as possible.

Read more about power cuts » 

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Priority services

 

We can offer extra help to customers who register for our priority services.

Find out more about our priority services » 

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If things go wrong

 

We are committed to offering our customers the best customer service and will always do everything we can to ensure satisfaction. However, if something goes wrong we are keen to hear about it so we can to put it right.

What to do if things go wrong » 

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Customer Service »