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Following further investigations over the Easter weekend, we have identified a faulty piece of equipment at Knocknagael grid substation near Inverness, which we now believe to be the cause of last week's power cut. Safety mechanisms activated when the fault occurred, causing the main network circuit breakers to open, protecting the grid system supplying the north and west Highlands. While detailed technical investigations continue, we have taken action to ensure this issue does not recur elsewhere on our network.
We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.
Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.
As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.
We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.
Explore these pages to find out more about our plans and the feedback we've had..
This section includes documents and information ranging from charging statements to compliance and financial information.
Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.
Our goal is to keep the lights on 24 hours-a-day, seven days-a-week. But sometimes events outside our control, such as bad weather conditions, can mean that power is interrupted. When this happens, our first priority is to get the electricity back to normal as quickly as possible.
If your power goes off:
Power Track is available online and as an app for iPhones, iPads and Android phones and tablets. It gives you information about power cuts and outstanding faults in the network areas we manage in central southern England and the north of Scotland.
Power Track gives you the latest information about power cuts in our network regions,
For Android phones and tablets
For iPhones and iPads
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