Power cuts
Our goal is to keep the lights on 24 hours-a-day, seven days-a-week. Events outside our control, such as bad weather conditions, can mean that the power is sometimes interrupted. When this happens, our first priority is to get the electricity back to normal for our customers, as quickly as possible.
- Check your trip switch or fuses to make sure there isn’t a fault with your wiring or an appliance.
- Check if any neighbours are affected. If they are, it is more likely to be a problem with the local network. If there is a network problem, please make sure you let us know.
- If your your trip switch, wiring and appliances are not faulty, please phone our Emergency line. If you live outside our network area, please look at our list of national emergency phone numbers.
- Check our helpful hints and tips.
- If you have faulty wiring or a problem appliance, follow our instructions to isolate the fault. and phone a qualified electrician. Don't try to repair it yourself.