Power cuts

Our goal is to keep the lights on 24 hours-a-day, seven days-a-week. But sometimes events outside our control, such as bad weather conditions, can mean that power is interrupted. When this happens, our first priority is to get the electricity back to normal as quickly as possible.

If your power goes off:

1. Check your trip switch or fuses to make sure there isn’t a fault with your wiring or an appliance.
2. Check if any neighbours are affected. If they are, it is more likely to be a problem with the local network. If there is a network problem, please make sure you let us know.
3. If your trip switch, wiring and appliances are not faulty, please phone our Emergency line. If you live outside our network area, please call your local network operator.
4. Check our helpful hints and tips.
5. If you have faulty wiring or a problem appliance, follow our instructions to isolate the fault. and phone a qualified electrician. Don't try to repair it yourself.

Power track

Power Track is available online and as an app for iPhones, iPads and Android phones and tablets. It gives you information about power cuts and outstanding faults in the network areas we manage in central southern England and the north of Scotland.