Extreme weather - Christmas 2013
We have contacted many customers who lost power over the Christmas period to confirm they are eligible for compensation payments. If you have already heard from us, completed a compensation form or are on our Priority Services Register, you don't need to do anything more. Otherwise please complete the form below. You don't have to do anything else after completing the form.
We know the consequences of the severe weather disrupted Christmas plans, so as a gesture of goodwill we are going to pay £75 to any customer who was without electricity for any time on Christmas Day, regardless of the duration of the power cut.
The industry standard in circumstances like these is to pay £27 compensation if electricity is not restored within 48 hours and a further £27 for each additional 12 hours with no power. As well as the £75 payment for customers who lost power on Christmas day, we are doubling the standard payments to £54 for customers who had no power for 48 hours with further payments of £54 for each subsequent full 12 hour period.
More information about industry standards
Our Priority Service Register - extra help for those who need it
Please note: if you want to claim for fridge or freezer contents, please contact your insurance company as we do not reimburse customers for consequential losses following a power cut.
We are keen to receive any views on how we could improve the experience of customers during a power cut and would welcome your feedback. If you have any suggestions, please email them to: email@example.com.
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