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Cause of power cut identified

Following further investigations over the Easter weekend, we have identified a faulty piece of equipment at Knocknagael grid substation near Inverness, which we now believe to be the cause of last week's power cut. Safety mechanisms activated when the fault occurred, causing the main network circuit breakers to open, protecting the grid system supplying the north and west Highlands. While detailed technical investigations continue, we have taken action to ensure this issue does not recur elsewhere on our network.

Response to the reviews of the Christmas storm

Response to Ofgem storm report

 

Compensation claim update
11 Apr 2014

We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.

In an emergency
In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.
Electrical danger

Electrical danger

Our media team
We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 
Connections
We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.
Transmission

Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Scaling the heights to look after our feathered friends

OspreyNest

As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.

Explore these pages to find out more about our plans and the feedback we've had.
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Library

This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

Extreme weather - Christmas 2013

We have contacted many customers who lost power over the Christmas period to confirm they are eligible for compensation payments. If you have already heard from us, completed a compensation form or are on our Priority Services Register, you don't need to do anything more. Otherwise please complete the form below. You don't have to do anything else after completing the form.

We know the consequences of the severe weather disrupted Christmas plans, so as a gesture of goodwill we are going to pay £75 to any customer who was without electricity for any time on Christmas Day, regardless of the duration of the power cut. 

The industry standard in circumstances like these is to pay £27 compensation if electricity is not restored within 48 hours and a further £27 for each additional 12 hours with no power. As well as the £75 payment for customers who lost power on Christmas day, we are doubling the standard payments to £54 for customers who had no power for 48 hours with further payments of £54 for each subsequent full 12 hour period.

More information about industry standards
Our Priority Service Register - extra help for those who need it 

Please note: if you want to claim for fridge or freezer contents, please contact your insurance company as we do not reimburse customers for consequential losses following a power cut.

We are keen to receive any views on how we could improve the experience of customers during a power cut and would welcome your feedback. If you have any suggestions, please email them to: feedback@sse.com.

Please complete all fields marked *

Online form for making a compensation request.
Goodwill Payment Request



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