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Cause of powercut identified

Following further investigations over the Easter Weekend a faulty piece of equipment was identified at Knocknagael Grid Substation near Inverness, which we now believe to be the cause of last week's power outage. Safety mechanisms activated when the fault occurred, causing the main network circuit breakers to open, protecting the grid system supplying the north and west Highlands. While detailed technical investigations continue, we have taken action to ensure this issue does not recur elsewhere on our network.

Response to the reviews of the Christmas storm

Response to Ofgem storm report

 

Compensation claim update
11 Apr 2014

We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.

In an emergency
In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.
Electrical danger

Electrical danger

Our media team
We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 
Connections
We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.
Transmission

Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Scaling the heights to look after our feathered friends

OspreyNest

As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.

Explore these pages to find out more about our plans and the feedback we've had.
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Library

This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

  • Planning for the future 

    Our latest business plan includes electricity bill savings for our customers and over £3.6bn network investment.

    Find our more about our plans

    Feature panel image - link to YourFutureEnergyNetwork 220 x 140
  • Connecting you to our network 

    .If you want to connect to our network, or need to make a change to an existing connection, we are here to help.

    Find out about connections

    Image two people looking at a plan
  • Contact us 

    Give us a call, email or write to us. Follow us on twitter and facebook.

    Our contact details

    Contact us
  • Keeping the lights on 

    Our goal is to keep the lights on 24 hours-a-day, seven days- a-week. Events outside our control, such as bad weather conditions, can lead to power cuts. When this happens, our first priority is to get the electricity back to normal as quickly as possible.

    More information on power cuts

    Belfast energy supply keeping the lights on
  • Keeping you and your family safe 

    Electricity is something we all take for granted. We are taught from an early age that electricity can be dangerous, but it’s sometimes easy to forget this.

    What to do in an emergency

    Family safe
  • Have your say 

    We are keen to understand what you think of the services we provide and interested in your views on how we should invest in our network for the future.

    Have your say

    Have your say on our survey