Keeping the lights on...

We are responsible for around 130,000km of power cables, distributing electricity to 3.5 million homes, offices and businesses in the north of Scotland and central, southern England.

Distribution price control review

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Read more about whats happening

Weather update

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The weather can disrupt electricity supplies. If it does, you can rest assured we will do everything to restore power as quickly as possible. 

About us

Southern Electric Power Distribution (SEPD), Scottish Hydro Electric Power Distribution (SHEPD) and Scottish Hydro Electric Transmission Limited (SHETL) make up Scottish and Southern Power Distribution which is part of the SSE group

SSE at a glance

SSE is a FTSE 100 company and one of the largest and most respected energy companies in the UK. As well as being involved in the generation, transmission, distribution and supply of electricity, SSE has interests in energy trading, energy services, gas storage, the distribution and supply of gas, electrical and utility contracting and telecoms.

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Performance standards

We promise to achieve certain performance standards which are backed by a guarantee. They were established by the Electricity (Standards of Performance) Regulations 2005 and were extended in 2010.

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electricity is something we all take for granted. We are taught from an early age that electricity can be dangerous, but it’s sometimes easy to forget this, particularly when the hazards it presents are not immediately visible or obvious.

Our Press Office

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our Press Office, please call:
0845 0760 530 

SHETL to develop subsea electricity cable between Caithness and Moray

23 Mar 2012

We are planning to develop a 109 km subsea electricity cable between Caithness and Moray to transmit the large volume of existing and planned electricity from renewable sources in the north of Scotland.

What we do

In both our distribution areas, our first priority is to provide a safe and reliable supply of electricity to our domestic, commercial and industrial customers alike.

Our transmission Business Plan January update

Link to January 2012 update. PDF opens in new window.

Following consultation with key stakeholders, we have updated our  Business Plan for our transmission business and submitted it to Ofgem.

Your supply connection

If you are looking for a new or altered electricity supply connection from our network then we can help.

Your generation connection

Networks engineers up a pole

If you are considering the installation of generation to operate on our network then we can help.

Regulatory information

This section includes information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

Home /News /Press releases /2012
SHEPD takes big step in restoring electricity supplies to remaining homes without power

05 Jan 2012

Scottish Hydro Electric Power Distribution (SHEPD) engineers have restored supplies to the Isle of Bute, Dunoon and the Isle of Cumbrae (Millport) reconnecting almost 7,000 customers and reducing the total number customers without power to around 2,000.

Hundreds of SHEPD engineers will continue to work late into the night in order to restore further supplies as soon as possible. However, a small number of customers may not have their power restored until tomorrow.

  • In a many locations fallen trees and wind borne debris have caused multiple points of damage to the same stretch of network. These locations often have access issues as well and this is why some faults are taking longer to repair than expected.
  •  SHEPD will continue to maintain contact with customers who are still without power, particularly vulnerable customers and those who have been without power for some time. Where appropriate accommodation and hot food has been supplied.
  •  Mobile generation units have been used in Rothesay to enable the restoration of power within some areas more quickly.  Individuals who are concerned about vulnerable neighbours who continue to be without power should call us on 0800 300 999.
  •  We are providing regular website updates (www.ssepd.co.uk) and using social media (www.twitter.com/ssepd) as, increasingly, customers are using smart phones and other mobile devices to get information

Position on compensation:
Our focus right now continues to be on restoring electricity supplies as soon as possible to those customers who are still without power. Once we have done that we will begin to address customers' requests for compensation, including proactively contacting customers who we know have been significantly affected.
The industry regulator, Ofgem. specifies through their 'guaranteed standards' exactly when and how much compensation we are required to pay to customers who have lost their electricity supply. In an exceptional storm event such as this, customers who have been without power continuously for more than 48 hours would normally be eligible for compensation. However, SHEPD always assess claims on a case by case basis and may choose to make ex-gratia payments to customers which go beyond those required by Ofgem.
Customers who believe they have grounds for making a claim should write to:Claims Department, Scottish Hydro Electric Power Distribution, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ.
 

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