Keeping the lights on...

We are responsible for around 130,000km of power cables, distributing electricity to 3.5 million homes, offices and businesses in the north of Scotland and central, southern England.

Distribution price control review

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Read more about whats happening

Weather update

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The weather can disrupt electricity supplies. If it does, you can rest assured we will do everything to restore power as quickly as possible. 

About us

Southern Electric Power Distribution (SEPD), Scottish Hydro Electric Power Distribution (SHEPD) and Scottish Hydro Electric Transmission Limited (SHETL) make up Scottish and Southern Power Distribution which is part of the SSE group

SSE at a glance

SSE is a FTSE 100 company and one of the largest and most respected energy companies in the UK. As well as being involved in the generation, transmission, distribution and supply of electricity, SSE has interests in energy trading, energy services, gas storage, the distribution and supply of gas, electrical and utility contracting and telecoms.

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Performance standards

We promise to achieve certain performance standards which are backed by a guarantee. They were established by the Electricity (Standards of Performance) Regulations 2005 and were extended in 2010.

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electricity is something we all take for granted. We are taught from an early age that electricity can be dangerous, but it’s sometimes easy to forget this, particularly when the hazards it presents are not immediately visible or obvious.

Our Press Office

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our Press Office, please call:
0845 0760 530 

SHETL to develop subsea electricity cable between Caithness and Moray

23 Mar 2012

We are planning to develop a 109 km subsea electricity cable between Caithness and Moray to transmit the large volume of existing and planned electricity from renewable sources in the north of Scotland.

What we do

In both our distribution areas, our first priority is to provide a safe and reliable supply of electricity to our domestic, commercial and industrial customers alike.

Our transmission Business Plan January update

Link to January 2012 update. PDF opens in new window.

Following consultation with key stakeholders, we have updated our  Business Plan for our transmission business and submitted it to Ofgem.

Your supply connection

If you are looking for a new or altered electricity supply connection from our network then we can help.

Your generation connection

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If you are considering the installation of generation to operate on our network then we can help.

Regulatory information

This section includes information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

Home /News /Press releases /2012
SHEPD proactive support for customers in the Argyll and Bute Council area

05 Jan 2012

Scottish Hydro Electric Power Distribution (SHEPD) is working closely with Argyll and Bute Council and the Scottish Government to ensure communication lines remain open to customers who remain without electricity in Argyll and Bute while engineers work hard to restore power to around 9,000 homes.

  • Over 700 engineers are working hard to restore power; with 150 engineers working in the Dunoon and Bute area alone.
  •  Customers should check on vulnerable neighbours and contact SHEPD on 0800 300 999 if they have any concerns. If you know of neighbours or relatives who are especially vulnerable and out of fuel, please alert the relevant emergency contact on their behalf if necessary.
  •  Argyll and Bute Council has set up community rescue centres in the Rothesay pavilion, providing soup, sandwiches and hot drinks and is providing food to residents on Islay. SHEPD is also offering hot food through mobile canteens located in Rothesay, Dunoon and Lochgilphead.
  •  SHEPD is offering accommodation and food to customers who have been without power since Tuesday. Argyll and Bute Council’s social work teams have checked on all vulnerable clients, making sure they are safe and well.
  •  SHEPD is working to install two mobile generation units in Rothesay which should enable the restoration of power within some areas much quicker.
  •  Where customers are able to receive a mobile telephone signal on smart phones, SHEPD is regularly providing updates using social media (www.twitter.com/ssepd) and online (www.ssepd.co.uk).

Engineers are making good progress repairing the significant faults on the electricity network in the Argyll and Bute area. SHEPD still expects the vast majority of customers to have their power restored later today.

Notes to editor:
SHEPD is providing mobile catering vans in the following locations:
• Rothesay – Scottish Hydro shop on Dean Hood Place; St Andrew’s Primary School, Gowanfield Terrace; and Craigmore Bowling Club, Foley Park.
• Dunoon – Hamilton Street.
• Lochgilphead – Bishopton Road.
SHEPD continues to proactively call hundreds of customers who are without power, particularly vulnerable customers and those who have been without power for some time. SHEPD has identified over 1,100 vulnerable customers within the Argyll and Bute area and has contacted them up to six times each since Tuesday to keep them informed and ensure they are safe.
Contact:
• Ross Easton, SSE Press Office on 0845 0760 530
• Jo Smith, Argyll and Bute Council Communications Team on 01546 604136
 

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