Scottish and Southern Energy Power Distribution

We own one electricity transmission network and two electricity distribution networks, comprising 106,000 substations and 130,000 km of overhead lines and underground cables across one third of the UK.

Distribution price control review

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Read more about whats happening

Weather update

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The weather can disrupt electricity supplies. If it does, you can rest assured we will do everything to restore power as quickly as possible. 

About us

Southern Electric Power Distribution (SEPD), Scottish Hydro Electric Power Distribution (SHEPD) and Scottish Hydro Electric Transmission Limited (SHETL) make up Scottish and Southern Power Distribution which is part of the SSE group

SSE at a glance

SSE is a FTSE 100 company and one of the largest and most respected energy companies in the UK. As well as being involved in the generation, transmission, distribution and supply of electricity, SSE has interests in energy trading, energy services, gas storage, the distribution and supply of gas, electrical and utility contracting and telecoms.

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Performance standards

We promise to achieve certain performance standards which are backed by a guarantee. They were established by the Electricity (Standards of Performance) Regulations 2005 and were extended in 2010.

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electricity is something we all take for granted. We are taught from an early age that electricity can be dangerous, but it’s sometimes easy to forget this, particularly when the hazards it presents are not immediately visible or obvious.

Our Press Office

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our Press Office, please call:
0845 0760 530 

SHETL to develop subsea electricity cable between Caithness and Moray

23 Mar 2012

We are planning to develop a 109 km subsea electricity cable between Caithness and Moray to transmit the large volume of existing and planned electricity from renewable sources in the north of Scotland.

What we do

In both our distribution areas, our first priority is to provide a safe and reliable supply of electricity to our domestic, commercial and industrial customers alike.

Our transmission Business Plan January update

Link to January 2012 update. PDF opens in new window.

Following consultation with key stakeholders, we have updated our  Business Plan for our transmission business and submitted it to Ofgem.

Your supply connection

If you are looking for a new or altered electricity supply connection from our network then we can help.

Your generation connection

Networks engineers up a pole

If you are considering the installation of generation to operate on our network then we can help.

Regulatory information

This section includes information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

Home /News /Press releases /2012
SHEPD continues to restore electricity to the remaining 9,000 homes still without power 5 Jan 2012

05 Jan 2012

Scottish Hydro Electric Power Distribution (SHEPD) engineers were able to restore power to 7,000 homes last night, but renewed strong winds and poor weather conditions overnight have resulted in a number of additional faults and around 9,000 homes are currently without power.

  • The return of strong winds last night hampered progress in repairing existing faults and caused further damage to the electricity network – particularly around Dunoon and Bute.
  • The weather is now improving and SHEPD expects to make good progress restoring electricity supplies to the vast majority of customers today.
  • In a many locations fallen trees and wind borne debris has caused multiple points of damage to the same stretch of network. These locations often have access issues as well and this is why some faults are taking longer to repair than expected.
  • SHEPD’s Emergency Service Centre has taken over 30,000 calls from customers in the past 48 hours. SHEPD is proactively calling hundreds of customers who are without power, particularly vulnerable customers and those who have been without power for some time. Customers who are concerned about vulnerable neighbours should call us on 0800 300 999.
  • We are providing regular website updates (www.ssepd.co.uk) and using social media (www.twitter.com/ssepd) as, increasingly, customers are using smart phones and other mobile devices to get information.
  • SHEPD teams have undertaken the equivalent of six months of fault repair work within the last four weeks.

Almost all the homes without power are in the Argyll and West region with the main areas affected being, Bute (6,000), Dunoon and Lochgilphead

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