Scottish and Southern Energy Power Distribution

We own one electricity transmission network and two electricity distribution networks, comprising 106,000 substations and 130,000 km of overhead lines and underground cables across one third of the UK.

Distribution price control review

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Weather update

Link to met office website. Opens in new window

The weather can disrupt electricity supplies. If it does, you can rest assured we will do everything to restore power as quickly as possible. 

About us

Southern Electric Power Distribution (SEPD), Scottish Hydro Electric Power Distribution (SHEPD) and Scottish Hydro Electric Transmission Limited (SHETL) make up Scottish and Southern Power Distribution which is part of the SSE group

SSE at a glance

SSE is a FTSE 100 company and one of the largest and most respected energy companies in the UK. As well as being involved in the generation, transmission, distribution and supply of electricity, SSE has interests in energy trading, energy services, gas storage, the distribution and supply of gas, electrical and utility contracting and telecoms.

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Performance standards

We promise to achieve certain performance standards which are backed by a guarantee. They were established by the Electricity (Standards of Performance) Regulations 2005 and were extended in 2010.

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electricity is something we all take for granted. We are taught from an early age that electricity can be dangerous, but it’s sometimes easy to forget this, particularly when the hazards it presents are not immediately visible or obvious.

Our Press Office

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our Press Office, please call:
0845 0760 530 

SHETL to develop subsea electricity cable between Caithness and Moray

23 Mar 2012

We are planning to develop a 109 km subsea electricity cable between Caithness and Moray to transmit the large volume of existing and planned electricity from renewable sources in the north of Scotland.

What we do

In both our distribution areas, our first priority is to provide a safe and reliable supply of electricity to our domestic, commercial and industrial customers alike.

Our transmission Business Plan January update

Link to January 2012 update. PDF opens in new window.

Following consultation with key stakeholders, we have updated our  Business Plan for our transmission business and submitted it to Ofgem.

Your supply connection

If you are looking for a new or altered electricity supply connection from our network then we can help.

Your generation connection

Networks engineers up a pole

If you are considering the installation of generation to operate on our network then we can help.

Regulatory information

This section includes information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

SHEPD teams continuing to restore power

04 Jan 2012

Scottish Hydro Electric Power Distribution (SHEPD) teams are continuing to restore electricity supplies to 9,000 homes still without power at lunchtime today, following the substantial damage caused to the electricity network by the exceptional weather. At the peak there were around 40,000 customers without power as a result of over 100 separate major incidents, and several hundred smaller incidents, affecting the electricity network in the north of Scotland, the Western and Northern Isles.

Around 700 engineers resumed working in difficult conditions at 6:30am to restore electricity supplies to the 11,000 customers who were without power first thing this morning. These engineers will continue to work late into the night in order to restore supply to as many homes as possible. Many of the outstanding problems are where there are multiple points of damage to the network infrastructure and access to parts of the damaged network continues to be hampered by roads blocked by trees and other wind borne debris.

It is expected that the majority of customers will have their electricity supply restored by late this evening, although we expect that some customers, particularly in outlying areas could still be without electricity until tomorrow. The breakdown of the areas affected and the numbers of homes without power is now as follows:

Argyll and West around 7,000 customers
Tayside around 2,000 customers

Every effort is being made by SHEPD teams to contact registered priority customers who may still be without power to arrange mobile generation wherever possible and to advise where SHEPD is working with local authorities through Strategic Co-ordinating Groups to provide facilities in the community. Customers who are concerned about vulnerable relatives or neighbours who may be without power, should call us on 0800 300 999.

We are regularly updating our website (www.ssepd.co.uk) and using social media (www.twitter.com/ssepd) as, increasingly, customers are using smart phones and other mobile devices to get information.

We are also keeping a close eye on the weather forecast over the next 48 hours, where forecasted strong winds may cause additional damage particularly in areas where trees have been weakened.

SHEPD is the company responsible for distributing electricity in Scotland, north of the Central Belt, and has been making detailed contingency plans to minimise the potential impact of the storms on the electricity network in the North of Scotland.