Keeping the lights on...

We are responsible for around 130,000km of power cables, distributing electricity to 3.5 million homes, offices and businesses in the north of Scotland and central, southern England.

Distribution price control review

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Weather update

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The weather can disrupt electricity supplies. If it does, you can rest assured we will do everything to restore power as quickly as possible. 

About us

Southern Electric Power Distribution (SEPD), Scottish Hydro Electric Power Distribution (SHEPD) and Scottish Hydro Electric Transmission Limited (SHETL) make up Scottish and Southern Power Distribution which is part of the SSE group

SSE at a glance

SSE is a FTSE 100 company and one of the largest and most respected energy companies in the UK. As well as being involved in the generation, transmission, distribution and supply of electricity, SSE has interests in energy trading, energy services, gas storage, the distribution and supply of gas, electrical and utility contracting and telecoms.

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Performance standards

We promise to achieve certain performance standards which are backed by a guarantee. They were established by the Electricity (Standards of Performance) Regulations 2005 and were extended in 2010.

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electricity is something we all take for granted. We are taught from an early age that electricity can be dangerous, but it’s sometimes easy to forget this, particularly when the hazards it presents are not immediately visible or obvious.

Our Press Office

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our Press Office, please call:
0845 0760 530 

Thames Valley energy project

21 Feb 2012

Our new network project will revolutionise the way electricity is distributed and used in the future.

What we do

In both our distribution areas, our first priority is to provide a safe and reliable supply of electricity to our domestic, commercial and industrial customers alike.

Our transmission Business Plan January update

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Following consultation with key stakeholders, we have updated our  Business Plan for our transmission business and submitted it to Ofgem.

Your supply connection

If you are looking for a new or altered electricity supply connection from our network then we can help.

Your generation connection

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If you are considering the installation of generation to operate on our network then we can help.

Regulatory information

This section includes information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

Home /News /Press releases /2012
SHEPD continues to restore electricity to the remaining 9,000 homes still without power

04 Jan 2012

Scottish Hydro Electric Power Distribution (SHEPD) engineers are continuing to restore electricity supplies to 9,000 homes which are without power following the substantial damage caused by this exceptional weather event. SHEPD teams have undertaken the equivalent of six months of fault repair work within the last four weeks.

  • The return of strong winds which are forecast for this evening may further hamper progress and, in some cases, cause further damage to the electricity network. SHEPD is monitoring the weather situation very closely.
  • SHEPD’s Emergency Service Centre has taken around 25,000 calls from customers in the past 48 hours. This is two-and-a-half times the number of calls received in an average month.
  • SHEPD is proactively calling hundreds of customers who are without power, concentrating on vulnerable customers and those who will be without power overnight.

We are providing regular website updates (www.ssepd.co.uk) and using social media (http://twitter.com/ssepd) as, increasingly, customers are using smart phones and other mobile devices to get information.

The breakdown of the areas affected and the numbers of homes without power is:

Argyll and West 7,000
Tayside 2,000

It is expected that the vast majority of customers within Tayside will have their electricity supplies restored during this evening.

In total, we expect around 3,000 customers will be without power overnight in the Argyll and West area. We are working closely with Argyll and Bute Emergency Planning to identify and help vulnerable customers in the area who will be without power overnight tonight. Customers who are concerned about vulnerable neighbours should call us on 0800 300 999.

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