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Power cut in the north of Scotland
16 Apr 2014

We are aware that there is an issue affecting the network in parts of Northern Scotland and are working to identify the fault and restore power as quickly as possible. We would encourage any customer affected by a loss of supply to call us on 0800 300 999. We would like to apologise for any inconvenience caused and thank customers for their patience while we work to rectify the problem.

Response to the reviews of the Christmas storm

Response to Ofgem storm report


Compensation claim update
11 Apr 2014

We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.

In an emergency
In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.
Electrical danger

Electrical danger

Our media team
We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 
We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.

Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Scaling the heights to look after our feathered friends


As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.

Explore these pages to find out more about our plans and the feedback we've had.


This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

Thames Valley energy project launched to prepare electricity network for the future

23 Feb 2012

Southern Electric Power Distribution is today [February 21] officially launching an innovative £30 million low carbon network project which will revolutionise the way electricity is distributed and used in the future.

Known as ‘New Thames Valley Vision’ (NTVV), over the next five years the project will help prepare electricity networks for supporting a range of low carbon initiatives.
The growth of renewable energy, such as solar and wind power, and the emergence of new technologies, such as electric vehicles and heat pumps, means the role of the local power network will need to adapt to support changing usage.

NTVV is a project involving a great deal of research to understand and measure the impact of those new technologies and make adaptation that much easier.

Working with SSE on trials and research are a number of important partners, including Bracknell Forest Council, and local companies such as Honeywell, GE, the University of Reading, Kema, and  EA technology, all of whom will provide services and technological input.

The partners will gather extensive information on the way we use electricity, at what times of the day, and how much of it, then apply smart analytics to develop models which will allow distribution assets to be used even more effectively.

The project will examine many areas, including:

  • How electricity consumption can be reduced during peak times to help alleviate transmission and distribution bottlenecks.
  • How large industrial and commercial companies can monitor their usage and perhaps find ways in which they can use more energy at off peak times.
  • Look at a range of street level energy storage and communications solutions.
  • NTVV is a £30 million project, funded by Ofgem and a range of business partners.

Ofgem’s acting senior partner for Smarter Grids, Governance and Distribution, Rachel Fletcher, said there was a significant opportunity for companies to change the way energy grids are run, to make better use of existing capacity and explore the scope to use demand side response.

She added: “Lessons learnt from the projects will be shared with all network companies and other interested parties.  The aim here is to ensure the networks do not hold up decarbonisation of our energy use, and that the cost of the transition is kept as low as possible for customers.”

SEPD’s Managing Director, Mark Mathieson, said: “The low carbon agenda will change the way we generate and use electricity, so the whole point of this research is to start planning what we need to provide on the networks. Ultimately, it will allow low carbon technologies to be taken up in the mass market.  There will be real benefits for the Thames Valley and it’s particularly encouraging that we have so many local partners working with us to help make it happen.”

Vincent Paliczka, Bracknell Forest Council, Director of Environment, Culture and communities, said: “The Council is delighted to support this innovative project and welcomes the fact that Bracknell Forest is at the heart of the new Thames Valley Vision”.