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Keeping the lights on...

We are responsible for around 130,000km of power cables, distributing electricity to 3.5 million homes, offices and businesses in the north of Scotland and central, southern England.

Engaging with Customers

SSEPD Engaging with Customers

Customer service

We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner.

Our staff are ready to help

ESC staff ready to help

In an emergency

In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.

Electrical danger

Electrical danger

Our media team

We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 

SEPD invests £350,000 to upgrade supplies to Isle of Wight

Isle of Wight upgrade

30 Apr 2013

Connections

We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.

Transmission

Scottish Hydro Electric Transmission plc is the licensed Transmission Owner in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Summer consultation

Our summer consultation is online. We invite you to comment on our plans.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks.

We also want you to have your say on our business plans and any significant changes in the energy industry.

Library

This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

11 Dec 2012

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

  • RIIO-T1 Transmission price control review

    SHE Transmission plc publications
    Delivering on our commitments – SHE Transmission plc's summer 2012 consultation

    Our January 2012 update document set out our proposals for 'Keeping the lights on and supporting growth' across the north of Scotland during the RIIO-T1 transmission price control period from 1 April 2013 to 31 March 2021.

    Since then, we have been developing the processes and procedures that will allow us to deliver against these proposals and we are pleased to now publish our Summer 2012 consultation document based on the work we have been undertaking during this period.

    This document summarises our work to date but we are keen that this is an inclusive process and to ensure it works for all of our customers and stakeholders. We have therefore highlighted a number of areas where we are keen to test our latest thinking to ensure it is appropriate to deliver to you in a meaningful and sustainable way.  Please direct responses to Landel Johnston.

    You can read more about how we have informed our decisions in our latest documents section.

    Background

    Scottish Hydro Electric Transmission plc owns and maintains the 5,000km high voltage electricity network of underground cables and overhead lines that serves the northern part of Scotland and connects to central and southern Scotland and the rest of Great Britain. Electricity networks like this provide a physical link between electricity generators and electricity users. SHE Transmission plc's duties and obligations include ensuring we are able to provide an economic and efficient service to generators who wish to connect electricity onto our network.

    Because electricity transmission businesses like SHE Transmission plc are natural regional monopolies, they are regulated by Ofgem through a ‘price control’. Amongst other things, this determines the amount of revenue they can earn from network users and the framework for capital investment in developing; maintaining and upgrading the networks.

    Transmission price control from 1 April 2013

    During 2008-2010, Ofgem undertook a detailed review of the way electricity and gas networks in Great Britain are regulated - the RPI-X@20 review. Ofgem published its decision document in October 2010 to implement a new regulatory framework, known as the RIIO model (revenue = incentives+innovation+outputs) of which the electricity transmission network review will form one of the first under this process and be known as RIIO-T1. These decisions form the basis for determining the transmission price control which is due to begin on 1 April 2013. Visit Ofgem's website for more information about the review.

    One of Ofgem’s key decisions is to adopt an outputs-led approach to network regulation. This means regulated companies, such as SHE Transmission plc, will need to define the service levels or outputs they expect to deliver to their customers. The prices they will be allowed to charge for the use of their networks will be based on delivering those service levels or outputs. Companies might face penalties for not meeting the defined standards or secure rewards for exceeding them.

    Ofgem published the results of their initial consultation on the strategy for the transmission price control in December 2010. They have followed this up with their decision on strategy document at the end of March 2011. Ofgem published their initial assessment to our Business Plan submission in October 2011, with a detailed annex document.

    Ofgem published a letter, RIIO-T1: decision on fast tracking, as an update on the progress SHE Transmission plc has made on 'fast-tracking' on 23 January 2012 confirming their acceptance of our Business Plan as suitable for 'fast-tracking' subject to a consultation on initial proposals which they will issue on 6 February 2012.

  • If you would like more information about the price control review, take a look at Ofgem's website.

    If you have any questions about our business plan, please write to:

    Transmission Review
    Scottish Hydro Electric Transmission plc
    Inveralmond House
    200 Dunkeld Road
    Perth PH1 3AQ

    Email: transmission.review@sse.com