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Power cut in the north of Scotland

A fault on the transmission network in the north of Scotland occurred at around 8.30pm on Wednesday, initially causing approximately 205,000 customers to be without power across the region. Our contingency procedures worked effectively and we were able to restore power to all customers in around three hours. Our immediate priority was to ensure all customers were back on supply as quickly and safely as possible; having achieved that, we will now investigate the cause of the problem. We would like to thank any affected customers for their patience while we worked to restore power.

Response to the reviews of the Christmas storm

Response to Ofgem storm report


Compensation claim update
11 Apr 2014

We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.

In an emergency
In an emergency dial 999 and ask for the police. They will contact the electrical distribution company responsible for the network in your area.
Electrical danger

Electrical danger

Our media team
We welcome enquiries from professional journalists and provide a 24-hour service for urgent enquiries.

To contact our media team, please call:
0845 0760 530 
We provide thousands of new connections to our networks every year. We are here to help whether you are building your home, constructing a major development, or want to connect a generator.

Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.

Scaling the heights to look after our feathered friends


As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.

Have your say

We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.

Explore these pages to find out more about our plans and the feedback we've had.


This section includes documents and information ranging from charging statements to compliance and financial information.

Stakeholder information

Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.

  • Transmission price control - RIIO-T1

    Transmission price control from 1 April 2013

    Scottish Hydro Electric Transmission is the owner of the high voltage electricity transmission system in the north of Scotland. As the regional monopoly in this activity, we are regulated by the Office of Gas and Electricity Markets (Ofgem) through a ‘price control’.

    Amongst other things, this determines the amount of revenue we can earn from users of the network to cover the efficient cost of maintaining and developing the transmission system. The current price control runs from April 2013 to 31 March 2021 and was implemented under a new regulatory framework, known as the RIIO model (revenue = incentives+innovation+outputs).  We had to define the service levels or outputs we expected to deliver to our customers. Ofgem determined the prices we could charge for the use of our transmission network based on delivering those service levels or outputs. If we don't meet the standards, we may have to pay penalties, but we can also secure rewards if we exceed them. Visit Ofgem's website for more information about the review.


    December 2010 - Ofgem initial consultation on the strategy for the transmission price control

    March 2011 - Ofgem decision on strategy  

    October 2011 - Ofgem initial assessment and detailed annex on our business plan

    January 2012 - Ofgem RIIO-T1: decision on fast tracking, Ofgem accepted our business plan as suitable for 'fast-tracking'.

    February 2012 - SSEPD January 2012 update document  details the work we carried out to address issues raised by Ofgem in its initial assessment of our business plan.

    October 2012 - SSEPD Summer 2012 consultation outlines our ongoing work to ensure we are able to deliver on the commitments in our business plan.

    You can view the full range of documents from the review process in our archive.