How we can
Welcome to our Customer Service pages
We are committed to offering our customers the very best standards of service. You can be sure that whenever you get in touch with us, you will be greeted in a friendly manner and we will listen to your needs and do our utmost to help you.
Please feel free to get in touch with us about any matter, whether it be comments and suggestions about something you think we can do better, or just a general query.
If you have a question about something specific, check the main menu where you will find links to information on a range of subjects from safety to power cuts.
Your chance to have your say
The way we invest in and manage the electricity networks is regulated by the Office of Gas and Electricity Markets (Ofgem). Ofgem sets, for periods of five years, the prices SSEPD can charge for the use of its electricity networks, its capital and operating expenditure within a framework known as the Distribution Price Control.
We are in the process of developing our next round of investment plans for our distribution networks in the north of Scotland and central southern England, which we are required to submit to Ofgem for their approval. These plans extend over the five year period from 2010 to 2015.
Ofgem has published its initial consultation document. In our response we have undertaken to meet with interested parties, including local authorities, developers, renewable energy generators, environmental organisations, MPs and MSPs.
Members of the public can have their say too. Perhaps reducing the number of power cuts is important to you, or maybe the reducing the visual impact of overhead lines in environmentally sensitive areas is your priority. Find out more about these issues, and what they could mean to the energy bills we have to pay, then simply contact us to tell us what you think.
If you prefer, you can send an email to distribution.consultation@scottish-southern.co.uk or write to us:
Mark Smith
Network Development Manager
SSE Energy Power Distribution
Inverlamond House
200 Dunkeld Road
Perth PH1 3AQ
The closing date for comments is Friday 26 September.
As part of our consultation process we will be holding Stakeholder Engagement seminars in Perth Concert Hall on Thursday 2 October, and at Wokefield Park, Reading on Thursday 6 November 2008. Key stakeholders will be invited to hear presentations on our plans for 2010 to 2015 and to exchange views on modifying the scope of these plans. A limited number of places are available for members of the public who wish to actively participate in the events. If you are interested in attending, please e-mail or write to us as above.