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A fault on the transmission network in the north of Scotland occurred at around 8.30pm on Wednesday, initially causing approximately 205,000 customers to be without power across the region. Our contingency procedures worked effectively and we were able to restore power to all customers in around three hours. Our immediate priority was to ensure all customers were back on supply as quickly and safely as possible; having achieved that, we will now investigate the cause of the problem. We would like to thank any affected customers for their patience while we worked to restore power.
We have received over 30,000 compensation claims following the winter storms that swept across the UK. To date, our dedicated teams have verified over 90% of the claims and arranged payments to the majority of affected customers. We have received 10,000 duplicate claims and kindly request that customers do not resubmit their original claim. We apologise for the extended delay and will be in touch as soon as we can. We are aware of the customers who have not yet submitted a claim and are pro-activly engaging with them to ensure they receive their entitlement.
Scottish Hydro Electric Transmission is responsible for 5,000 km of high voltage electricity cables in the north of Scotland. As a result of increased demand from developers to connect their generation to the transmission network we are investing over £1 billion to upgrade the network.
As part of the East Coast 400kV Reinforcement project, we have built and erected an Osprey tower to allow nearby nesting Ospreys to relocate from the top of a 275kV tower.
We want to keep our customers and stakeholders updated on how we run our transmission and distribution networks. We also want you to have your say on our business plans and any significant changes in the energy industry.
Explore these pages to find out more about our plans and the feedback we've had..
This section includes documents and information ranging from charging statements to compliance and financial information.
Scottish and Southern Energy Power Distribution is committed to communication and engagement with customers and stakeholders who are affected by developments in electricity distribution and transmission.
Scottish and Southern Energy Power Distribution is the owner of two electricity networks and one transmission network.
In addition to our primary operating areas where we have a monopoly, we have installed a number of individual distribution networks across Great Britain which we also manage.
SEPD is the largest of our two distribution networks and delivers electricity supplies to over 2.9 million customers across central southern England. Our operational region ranges from rural communities in Dorset, Wiltshire, Gloucestershire and Oxfordshire to towns and cities including Bournemouth, Oxford, Portsmouth, Reading, Southampton, Slough, Swindon and in parts of west London. We also distribute electricity to and across the Isle of Wight.
SHEPD delivers electricity to some 740,000 customers in the north of Scotland. Our SHEPD operating region covers a quarter of the UK landmass which attracts unique challenges both in terms of distance and location. As well as the major towns and cities of Aberdeen, Dundee, Inverness and Perth, we connect to most Scottish islands with over 100 subsea cable links, including the Inner and Outer Hebrides, Arran and the Orkney Islands. We also serve the Shetland Islands, which runs as a separate electrical system without a connection to the mainland.
SHE Transmission owns and maintains the 132kV and 275kV electricity transmission network in the north of Scotland, in some of the UK's most challenging terrain. Some of our circuits are situated over 750 metres above sea level and are up to 250 km long. Furthermore, our operating area contains a vast renewable energy resource and this is being exploited by wind and marine generation which is all dependent on SHE Transmission for transportation to the load centres to the south.
Take a look at our business plan
Alan Broadbent, our Head of Engineering, talks about our business plan for 2015-2023 and our aim to deliver a 10% cut in costs
Watch the video