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  • Contact us

    At Scottish and Southern Electricity Networks, we're committed to giving you excellent customer service. Whatever you need to contact us about, you can be sure we'll do everything we can to help. Below you'll find all of our phone numbers, so no matter what you need help with, you'll always be able to get through to the right team.

     

    Committed to providing excellent customer service
  • Emergencies & Power cuts

    We're open 24 hours a day, 7 days a week, 365 days a year for you to contact us with any power supply issues.

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  • Priority services

    We can offer extra help to customers who register for our priority services.

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  • Engineering general enquiries

    If you have a general enquiry regarding our equipment or would like to talk to us about the progress of your current enquiry.

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    If your enquiry does not concern our equipment but is about changing your supplier, issues with your meter or meter reading, please contact your energy supplier. To find out who your supplier is or if you would like to obtain your Meter Point Administration Number (MPAN) please contact our Meter Point Administration Service (MPAS) on 0345 0262554.

  • New connections and service alterations

    If you would like to apply for a new connection or move the location of your meter, then please contact us using the details below.

    Contact details

    Online applications

    For all new connections or service alterations please see useful links above: Connections - apply now will take you to our online applications.

  • Generation connections - Less than 50kW

    If your query is about a generation connection for 50kW or less in Orkney or Shetland, special provisions apply.

    Contact details

    Write to us at:

    Microgeneration Connections North, Scottish and Southern Electricity Networks, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ

  • Generation connections - Greater than 50kW

    For any generation applications greater than 50kW.

    Contact details

    Write to us at:

    Major Connections Contracts, Scottish and Southern Electricity Networks, Perth Training Centre, Ruthvenfield Road, Perth, PH1 3AF

  • Unmetered supplies

    If you would like to discuss your unmetered inventory, then please use the details below.

    Contact details

    Write to us at:

    Unmetered Supplies, Scottish and Southern Electricity Networks, Walton Park, Walton Road, Portsmouth, PO6 1UJ

  • Contestable/ Non Contestable work

    Contact details

    Contestable works are those connection activities which can be carried out by any competent person. To apply for a contestable connection please email us at:

    Non Contestable works are those connection activities which can not be provided by a person other than the network distribution company. To apply for a non contestable connection please email us at:

  • Complaints

    The easiest and quickest way to resolve a problem is to phone us. Lines are open Monday to Friday 8am-8pm, Saturday 8am-5pm

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  • Long Term Development Statements

    Our long term development statements (LTDS) are prepared in accordance with standard licence condition 25 of the Distribution Licence.

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    Central southern England

    North of Scotland

  • Transmission

    Please contact us using the details below if you would like more information about any of our transmission projects.

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    Complaints

    Write to us at:

    Scottish and Southern Electricity Networks, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ