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  • Electricity theft


  • What is electricity theft?

    Electricity theft is when a person intentionally, of by culpable negligence, dishonestly uses electricity without legitimately paying for it. This can range from bypassing the electricity meter, to stealing electricity directly from our network and also includes when someone knowingly uses electricity without their supply being registered to an electricity supplier. 

    There are over 150,000 suspected cases of energy theft investigated every year in the UK and it is extremely dangerous to both the person undertaking the energy theft and the people around the equipment that has been tampered with. Safety is our number on priority and we work very hard to make sure we can stop electricity theft and keep everyone safe. 

    What to look out for?

    Damaged casing
    The casing to the meter may be smashed, broken or removed completely and the cables disconnected.

    Extra Wires
    Wires sticking out or wrapped around and connector clips attaching them to the meter.

    Melted meter
    Parts of the plastic casing melted or scorch and burn marks on the meter.

    Working but no credit
    Meter shows credit has run out but electricity is still available.

    Meter dials not moving
    Dials on the meter aren’t going around even when electricity is being used.

    Burning smell
    A smell of something burning or even smoke or sparks near the meter box.

    Suspicious activity
    Any suspicious persons seen climbing up a pole/in to substations without sufficient PPE, uniform.

    Cannabis smell
    If there is a strong smell of cannabis and/or heavy condensation on windows, please contact your local constabulary on 101 who will contact us to make the property safe if required.

    What our team does?

    Once we've been informed of suspected electricity theft, received from either from internal or external sources such as StayEnergySafe, we will make an immediate risk assessment around the safety of the site and whether attendance is needed straightaway. If so, we raise a job and a Revenue Protection Officer will attend within 8 hours with the priority of making the site safe. 

    If immediate response is not needed, we will then carry out an office based investigation to gather as much info as possible before sending out a Revenue Protection Officer. We then go to site to gather evidence, remove the apparatus used in the theft, make the site safe, secure the electricity supply and report back any findings to the relevant teams including; investigations teams, the supplier of electricity, and if required, the police service.