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  • Restoration Times

    We promise that we'll always provide a restoration time in a power cut to enable you to plan your day.

    Find out how we decide estimated times of restoration and the reasons for it by clicking the button below.

    Find out more
  • Power cuts

    Power cuts

    Power cut support and advice Power cuts
  • Picture of a mobile phone showing our Power Track app.

    Live updates on power cuts

    Take a look at the map for details of any power cuts affecting customers in our network regions. Live updates
  • Customer Community Advisor talking to a customer on their door step

    Priority Services

    We offer extra help during a power cut to customers who join our Priority Services Register. Priority Services
  • Preparing for a power cut.

    Preparing for a power cut

    Preparing for a power cut makes it easier to cope if the lights go out. We've put together some advice on what you can do to prepare.  Get Ready
  • Blue van.

    Dealing with a power cut

    A power cut can be a stressful time for some of us. We've put together some helpful tips and advice on what to do when the lights go out.  What to do