GIS records can be requested by email or telephone. When requesting records, we ask at least one piece of the following information is provided to allow us to assist in your query:• Address and Postcode of the site• Grid Reference• Copy of existing plans / mapsWe aim to provide GIS records within 3-5 working days of receiving your request.
Both services are available through our Asset Data Team in Basingstoke and can be arranged through our Asset Data Manager as noted below:David GreenAsset Data ManagerTel - 01256 337294Email – email@example.comFor generic enquiries about cable depths, service locations etc. we provide local contact telephone numbers on every plan that’s printed by clients.
Email - Vince.Carlton@sse.com
If you need any of our existing overhead lines, underground cables, or electrical equipment diverted as part of your project, you can now apply for a quotation to carry out the diversion works needed here.We aim to provide a Diversions quotation within 65 working days. Once payment has been received we aim to complete these jobs within 12 weeks.Disconnections If a property needs to be demolished, we can disconnect it from the mains network. If you require a disconnection please contact our Connections and Engineering department. More information around disconnections can be found here. We aim to provide a Disconnections quote within 10 working days. Once payment has been received we aim to complete these jobs within 4 weeks
Telephone – 0800 048 3516Email - GE@ssen.co.ukDe-energisationIf you are looking to temporarily de-energise your supply to complete other work we can complete this work. This can only be for a maximum interruption of 72 consecutive hours. This job may be chargeable . We aim to complete these jobs within 12 weeks.ShroudingWhere tree cutting is required or scaffolding is being erected in close proximity to our power lines, we can arrange for shrouding to be placed on the overhead cable. This job is not chargeable. We aim to complete these jobs within 12 weeksOverhead Line AssessmentIf work is being carried out or if tall vehicles are being driven under or near our overhead cables we can attend site and ensure that they are at a correct and safe height for the works. This job may be chargeable. We aim to agree a date for the assessment within 5 days of receiving the request.Substation AccessIf you have equipment inside one of our substations, you can request access. This job is not chargeable. We aim to agree a date for access within 5 days of receiving the request.Temporary IsolationWe can arrange a temporary isolation to allow for works to be carried out safely however we must take into consideration surrounding properties that would be affected. This job may be chargeable. We aim to complete these jobs within 12 weeks.Underground Cable Assessment / Cable TraceIf you are unsure of the location of an underground cable we can arrange to visit site to complete a cable trace to make sure there are no cables within the works vicinity. This job is not chargeable. We aim to complete these jobs within 4 weeks.
We believe that the process described above will ensure clients are satisfied with the service they receive and we deliver on our promises about site visits, quotations and progress updates. However, if a client has concerns about any aspect of this process disputes will be resolved by our Contact Centre and Complaints Manager whose details are noted below:Hayley HarbyContact Centre and Complaints Manager Tel – 0800 980 1395Email – firstname.lastname@example.org
More information on our complaints handling process can be found here.
If you would like to provide feedback or have any questions regarding our access statement please fill out the form below