Prior to acceptance and payment for your works, you may cancel your job at any time. Once you have accepted and paid for your works, you may still cancel your job and apply for a refund up until works have begun on site.
However, as this is a service which is customised to your specifications, we will deduct any reasonable costs we have incurred prior to receipt of your request for cancellation from your refund. This will include, but is not limited to, any administration work, site visits and costs in preparing drawings, designs or specifications completed by us, or by contractors on our behalf.
Once we have received a request for a refund, we will calculate the total amount to be refunded within 10 business days. Once agreed, this payment will be made within 5 business days. Please refer to our terms as laid out in your quotation and our terms and conditions document included with your quotation.