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  • Preparing for a power cut

    If bad weather is on the way or we have let you know we need to turn off your power to carry out planned maintenance, follow our tips to prepare and stay safe.
  • Help and advice

    We aim to help in all situations. If you have any questions or queries, take a look at our Customer Support pages.
  • Live updates - power cuts

    Take a look at the map for details of any power cuts affecting customers in our network regions.
    Link to the power track page. Image of map.
  • What to do if your power goes off

    We do everything we can to make sure that your electricity supply is constant, but sometimes power cuts can happen.
  • Network companies

    We are responsible for the electricity network in the north of Scotland and central southern England.
    Map showing our network areas
  • We're ready for winter, are you?

    Our Get Ready campaign provides some helpful tips and advice to help you prepare if the lights go out. Here is our 2016 TV advert: 

  • Prepare for a power cut

    In this short video, we'll share some simple tips to help you plan ahead in case your power ever goes off.

  • What to do in a power cut

    In this short video we'll give you some simple tips which we hope you'll find useful if ever your power goes off, including how to contact our Emergency Service Centre and how we can keep you updated with our progress in getting your supplies back on.