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  • Preparing for a power cut

    If bad weather is on the way or we have let you know we need to turn off your power to carry out planned maintenance, follow our tips to prepare and stay safe.
  • Help and advice

    We aim to help in all situations. If you have any questions or queries, take a look at our Customer Support pages.
  • Live updates - power cuts

    Take a look at the map for details of any power cuts affecting customers in our network regions.
    Link to the power track page. Image of map.
  • What to do if your power goes off

    We do everything we can to make sure that your electricity supply is constant, but sometimes power cuts can happen.
  • Network companies

    We are responsible for the electricity network in the north of Scotland and central southern England.
    Map showing our network areas
  • Our Emergency Service Centres

  • Prepare for Winter

    Our videos on preparing for a power cut

  • Our Control Rooms

    We distribute the electricity to around 3.7 million customers in central southern England and the north of Scotland and the Highlands and Islands. At the heart of this are our two Control Rooms, one in Portsmouth, the other in Perth.

  • Keeping you updated by social media

    We realise that a lot of our customers are leading busier lives nowadays, with more and more people relying on smartphones and tablets to get their news and information.